MaritzCX

Connect the employee, customer and partner experience with MaritzCX. All the tools, technology and expertise you need to optimise relationships and gain competitive advantage. The MaritzCX software platform is also the technology heart of Achievement Awards Group’s CX solutions. Together, we integrate human behaviour expertise with robust analytics, research, reporting and services to help you deliver outstanding customer experiences.

How MaritzCX Works

The starting point is assessment, to understand the current state of CX in your business and where your organisation is placed on the CXEvolution™ curve.

CXEvolution™ Maturity Assessments
Three different assessment experiences to suite the level of detail you need.

• Free Web-Based Assessment provides a baseline view of your CX efforts Take it now
• Diagnostic Assessment gathers responses from across your organisation for a more detailed look at the state of your CX
• Prescriptive Assessment is an extensive review of your CX initiatives using surveys, one-on-one interviews and an audit of your customer data

Research and Analytic Tools
Based on assessment results, we identify the research, services and technology products that will help you improve the customer experience, increase customer retention and boost your business results.

• Surveys & Data Collection
  Industry-leading survey software with state-of-the-art data collection management features
• Text Analytics
  Powerful features for transforming open-ended comments into meaningful CX insights
• Dashboards & Reporting
  Data visualization capabilities that bring customer experience metrics to life
• Predictive Analytics
  Predictive modelling that combines survey results with big data to anticipate customer behaviour
• Action & Case Management
  Tools to facilitate closed-loop action and organizational change
• Social CX
  Targeted social capabilities that improve online reputation and drive CX-specific outcomes
• CX Strategy & Design
  Solutions for your business, industry, and financial objectives
• Vertical Expertise
  Experts that focus on specific industry and market needs
• Mystery Shopping
  Trusted, professional mystery shopping experts for a customer view of your business
• Advanced Analytics
  The experience to turn raw data into insights that matter to your business
• Consultative Services
  Research and consulting services that translate directly into actionable insights
• Comprehensive Program Management
  Expert care of your program from implementation to action planning

Take a free CX assessment now
Get more details at MaritzCX.com
Contact Us to find out more or return to What We Do.

Benefits To You:

• Decades of industry expertise applied to holistic solutions
• Optimise employee, partner and customer engagement
• Turn big data into fast, actionable information
• One platform to manage CX and reward employees and partners
• Increase Net Promoter Score (NPS) or other measures of customer satisfaction
• Boost share of wallet
• Improve customer retention and referrals
• Gain competitive advantage
• Grow financial performance