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How can we help you?

What we do

Improve the performance of your business by improving the performance of your people. From the executive suite to the shop floor, we offer a range of products and services to help you motivate staff, increase sales, reduce costs and build a people-focused, high performance culture.

Consulting and Research

• Facilitation
  Guided by the visual mapping tool Participlan(tm), structured discussion between consultant and client teams helps define needs, inform decisions and develop workable action plans. A thorough, objective and independent assessment of incentive and recognition program investments across the organisation.
• eValue^© Strategic Diagnostic Survey
  eValue^© is an organisational survey tool that gathers data on critical business performance areas and measures results against strategic objectives.
   - Organisational Alignment Survey (OAS)
   - Culture and Climate
   - Employee Retention Survey
   - Employee Satisfaction/Engagement Survey
• Incentive Assessment
  
• Performance Analysis and Research
  Performance improvement solutions designed and implemented in a four-phase process: Research and performance analysis, solution design, development, implementation and evaluation. 
   - Customer Experience
• Total Rewards
  A human resource management approach that considers the strategic interdependence of the tangible and intangible reward factors impacting employee engagement and motivation.

Employee Motivation

• Reward and Recognition
  Acknowledge and reinforce the day-to-day behaviours that align with your organisation's values. 
   - Service Delivery
  Enable and motivate front-line staff to consistently deliver exceptional customer service. 
   - Innovation
  Tap into the collective thinking of the organisation to find innovative ways to increase revenue, decrease costs and improve productivity. 
   - Productivity and Quality
  Engage commitment to goals and results-driven performance by defining quality and productivity objectives and rewarding achievement. 
   - Retention
  Recognise and reward long term commitment to the organisation. Retain valuable skills and knowledge.
• Recognition Training
  Managers need the skills and confidence to deliver recognition effectively.
  - Program evaluation
  Regularly monitor the program to keep it aligned, effective and relevant.
   - Formal closure 
  Establish beginning and end dates. When a campaign has served its business purpose, refresh and relaunch with a new approach.

Sales and Marketing

• Loyalty
  Open up ongoing, two-way dialogue with customers to understand what they value and desire in a brand experience. 
   - Sales Promotion
  Shift the price / value perception of your product to generate short-term sales and positively alter long-term brand value.
• Sales Incentive 
  Drive sales and win long-term brand loyalty through the channel with ongoing information, motivation and the promise of big rewards.
• Channel Excellence
  Benchmark ideal performance across multiple disciplines, business units or franchise outlets. Measure against benchmarks and reward success.

Rewards and Fulfilment

• Awards Fulfillment
  Fully integrated selection of awards: Merchandise, travel, experiences, services, AwardsCard(tm), virtual products, give-aways, recognition and thanks.
• Online Catalogue of Awards
  Print, online and mobile awards catalogue featuring merchandise, travel, experiences and services, virtual products.
• AwardsOnline
  An online software application that allows companies to design and implement their own incentive programs with fulfilment support from AAGroup.
• Incentive Travel
  Top end award for exceptional performance. Full tour planning, ticketing and management for any size group, to any destination in the world.
• AwardsCard^(TM) Fulfilment
  End to end AwardsCard^(TM) fulfilment services including back end systems management, card delivery and call centre support.
• Warehousing and Collateral Distribution
  Flexibility and resources to handle all bulk distribution requirements.
• Prize Fulfilment
  End to end merchandise fulfilment services from procurement to warehousing and home or business delivery.

Professional Services

Individual services to support client's in house programs or supplement existing capabilities.

• Contact Centre
  Up to 100 seat capacity staffed with skilled agents. 
   - Data Capture
  Full administrative capabilities to meet large-scale data capture requirements. 
• Eventing
  Produced and managed by in house creative teams. Services include invitations, communications, gifts, all arrangements and on-site production management.
   - Launch Event - An engaging, entertaining and inspiring program launch to grab attention, clearly communicate goals and motivate participation.
   - Top Event - Grand finale recognising and awarding top program participants.
• Web Design, Graphic Design and Production
  A team of graphic designers, copywriters, print and web programming professionals.