What we do
Improve the performance of your business by improving the performance of your people. From the executive suite to the shop floor, we offer a range of products and services to help you motivate staff, increase sales, reduce costs and build a people-focused, high performance culture.
- Incentive Assessment
A thorough, objective and independent assessment of incentive and recognition program investments across the organisation.
- Performance System/GAP Analysis
Performance improvement solutions designed and implemented in a four-phase process: Research and performance analysis, solution design, development, implementation and evaluation.
- Managing Complex Change
Introduce and manage complex organisational change according to the fundamental components for success. Behaviour and organisational change is facilitated by clear communication, action plans and relevant consequences.
- Total Rewards
A human resource management approach that considers the strategic interdependence of the tangible and intangible reward factors impacting employee engagement and motivation.
- Service Profit Chain
A framework illustrating the interrelationship between employee and customer satisfaction, customer loyalty and ultimately, profitability.
- Facilitation
Guided by the visual mapping tool Participlan(tm), structured discussion between consultant and client teams helps define needs, inform decisions and develop workable action plans.
- Customer Experience Management+ (CEM+)
A process that includes a 2-day interactive workshop introducing an integrated approach to customer experience management. Output is a strategic plan to optimise the customer experience.
- Coaching
Business coaching with an emphasis on leadership development. Based on the Results Coaching Systems methodology, coaching is one-on-one or telephonic, 1 hour per week over 12 weeks.
- Enneagram
Workshop on using the Enneagram as a methodology for personal and professional development.
- eValue©
eValue© is an organisational survey tool that gathers data on critical business performance areas and measures results against strategic objectives.
- Organisational Alignment Survey (OAS)
OAS is an internally focused investigation into how closely a company is aligned in 12 key performance areas Results are benchmarked against 400 'best in class' international companies.
- Employee Retention Survey
Identify the factors that are most influential in an employee's decision to leave your organisation.
- Employee Satisfaction Survey
Understand and measure staff attitudes, opinions, motivation and satisfaction.
- Organisational Surveys
Measure the cultural climate of your organisation overall.
- Leadership Engagement with Dr Bob Nelson
A web-based, self-paced, 12- month program that makes a business case for recognition and helps managers develop skill and confidence in recognition practices.
- Persuasive Communicator
A 2-day communication skills training workshop. Persuasive Communicator methodology provides a life-long tool for improved communication in any business situation.
- Custom Designed Learning
Learning systems custom designed to support each incentive solution.
Workforce Programs
- Recognition
Acknowledge and reinforce the day-to-day behaviours that align with your organisation's values.
- Customer Service
Enable and motivate front-line staff to consistently deliver exceptional customer service.
- Quality and Productivity
Engage commitment to goals and results-driven performance by defining quality and productivity objectives and rewarding achievement.
Channel Incentive Programs
- Sales Incentive
Drive sales and win long-term brand loyalty through the channel with ongoing information, motivation and the promise of big rewards.
- Excellence
Benchmark ideal performance across multiple disciplines, business units or franchise outlets. Measure against benchmarks and reward success.
Consumer Programs
- Loyalty
Open up ongoing, two-way dialogue with customers to understand what they value and desire in a brand experience.
- Sales Promotion
Shift the price / value perception of your product to generate short-term sales and positively alter long-term brand value.
Customised Programs
Measurement systems designed for the specific requirements and circumstances of a company and / or industry.
- Retention
Recognise and reward long term commitment to the organisation. Retain valuable skills and knowledge.
- Innovation
Tap into the collective thinking of the organisation to find innovative ways to increase revenue, decrease costs and improve productivity.
- Safety
Instil and reinforce respect and conformance to safety requirements and procedures.
- Wellness
Promote employee health and wellbeing at home and work.
- Integrated Rewards Portfolio
Fully integrated selection of awards: Merchandise, travel, experiences, services, AwardsCard(tm), virtual products, give-aways, recognition and thanks.
- Catalogue of Awards
Print, online and mobile awards catalogue featuring merchandise, travel, experiences and services, virtual products.
- AwardsOnline
An online software application that allows companies to design and implement their own incentive programs with fulfilment support from AAGroup.
- Group Travel
Top end award for exceptional performance. Full tour planning, ticketing and management for any size group, to any destination in the world.
- Eventing
Produced and managed by in house creative teams. Services include invitations, communications, gifts, all arrangements and on-site production management.
- Launch Event - An engaging, entertaining and inspiring program launch to grab attention, clearly communicate goals and motivate participation.
- Top Event - Grand finale recognising and awarding top program participants.
- Prize Fulfilment
End to end merchandise fulfilment services from procurement to warehousing and home or business delivery.
- AwardsCard(TM) Fulfilment
End to end AwardsCard(TM) fulfilment services including back end systems management, card delivery and call centre support.
Individual services to support client's in house programs or supplement existing capabilities.
- Web Design, Graphic Design and Production
A team of graphic designers, copywriters, print and web programming professionals.
- Data Capture
Full administrative capabilities to meet large-scale data capture requirements.
- Contact Centre
Up to 100 seat capacity staffed with skilled agents.
- Sales Promotion and Loyalty Program Support
Procurement, fulfilment and all back-end support.
- Software Development
Customised back-end IT system development.
- Warehousing and Collateral Distribution
Flexibility and resources to handle all bulk distribution requirements.
