Service Excellence Program
A best practice employee incentive solution. Engage, motivate and reward customer-centric performance. Improve customer satisfaction, earn loyalty, raise bottom line profits.
A Service Excellence Program from Achievement Awards Group allows you to effectively align your people, processes and products to deliver an enhanced customer experience. Through our integrated, systematic incentive program design process, we work with you to clarify your value chain and customer expectations, identify key partners, determine critical measures and identify gaps between your current and potential service goals.
Incentives are designed to engage your partners, motivate service delivery and reward performance. In this way, a Service Excellence Program fosters a value-driven, customer-centric company culture that increases customer loyalty and delivers long-term profits.
How our Service Excellence Program Works
We have a solid track record of service excellence success within the retail, medical, motor, hospitality industries; amongst others. Through a tailored Service Excellence Program, you will be able to define your brand promise, translate this promise into behaviours and reward customer-focused performance. Key components of this program include the following:
- Service excellence is designed to clearly communicate and reward the tangible actions that reflect your brand values. Rewards motivate repeat behaviour and support employee satisfaction, ensuring a higher level of service excellence and customer loyalty.
- The program is directly linked to critical value chain measures, ensuring an effective tool for managing performance and tracking return on investment.
Benefits To You:
- We provide start-to-finish program research, design and delivery;
- Clarify your value chain and identify key customer needs and expectations;
- Identify value chain partners;
- Establish critical value chain measures;
- Define inputs and outputs of individuals within your value chain;
- Examine performance gaps;
- Identify desired performance and set targets;
- Develop a tailored incentive program to drive performance objectives;
- Customised reward offering for motivational appeal and maximum impact;
- Launch to engage people, generate enthusiasm and buy-in;
- Regular, targeted communications to inform, educate and motivate;
- Ongoing reporting and feedback to ensure that program stays on track.