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Recognition

Improve customer service, retain skilled staff, lift productivity and see the bottom line benefits of a values-driven culture. Employee Recognition programs help strengthen corporate culture and reinforce the behaviours that support a strategy of hard deliverables.

Recognition defined

Recognition is a management-owned program in which defined behaviours are recognised and rewarded with the intention of driving specific organisational values and objectives.

The key elements of an effective Recognition program

Management commitment
Visible senior management support helps generate enthusiastic participation. 

Multi-dimensional strategy 
Promote formal and informal recognition opportunities.

• Informal recognition: Immediate, everyday acknowledgement of actions that support organisational values. 
• Formal recognition: Structured around clearly defined criteria with nominations formally reviewed and approved.

Meaningful to individuals
Be mindful of individual preferences. The public applause that delights one person may embarrass another. 

Defined objectives and measurable processes 
Objectives should align with organisational values and support strategic goals.

Clear qualifying criteria 
Clearly define the observable behaviours that the program is promoting.

Strategic communications plan
Frequent messages help keep focus on the value of recognition.  

Functional training 
Train staff and management on program procedures to ensure maximum participation. 

Recognition training 
Managers need the skills and confidence to deliver recognition effectively.

Program evaluation
Regularly monitor the program to keep it aligned, effective and relevant.
 
Formal closure 
Establish beginning and end dates. When a campaign has served its business purpose, refresh and relaunch with a new approach.