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Request information about specific products and services
Select from a menu of our products and services. We will phone you to find out how we can help and send you more information as required.

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Incentive Audit
A thorough, objective and independent assessment of incentive and recognition program investments across the organisation.
Benefits: Holistic perspective allows for quick, corrective action if required. Maximise efficiencies of program spend.
Performance System/GAP Analysis
Performance improvement solutions designed and implemented in a four-phase process: Research and performance analysis, solution design, development, implementation and evaluation.
Benefits: Systematic approach ensures best practice solution and ongoing improvements.
Managing Complex Change
Introduce and manage complex organisational change according to the fundamental components for success. Behaviour and organisational change is facilitated by clear communication, action plans and relevant consequences.
Benefits: Implementation of critical criteria for successful change.
Total Rewards
A human resource management approach that considers the strategic interdependence of the tangible and intangible reward factors impacting employee engagement and motivation.
Benefits: Attract, motivate and retain skilled staff.
Service Profit Chain
A framework illustrating the interrelationship between employee and customer satisfaction, customer loyalty and ultimately, profitability.
Benefits: Analysis informs long-term strategic investment decisions.
Facilitation
Guided by the visual mapping tool Participlan™, structured discussion between consultant and client teams helps define needs, inform decisions and develop workable action plans.
Benefits: Efficient, effective approach to group problem solving.
Customer Experience Management+ (CEM+)
A process that includes a 2-day interactive workshop introducing an integrated approach to customer experience management. Output is a strategic plan to optimise the customer experience.
Benefits: Executives learn efficient, economical tools to differentiate their brands, improve customer satisfaction, earn loyalty and improve profits.
Coaching
Business coaching with an emphasis on leadership development. Based on the Results Coaching Systems methodology, coaching is one-on-one or telephonic, 1 hour per week over 12 weeks.
Benefits: Guide to personal growth and development of leadership capabilities.
Enneagram
Workshop on using the Enneagram as a methodology for personal and professional development.
Benefits: Enhances professional skill in areas such as behavioural leadership development, coaching, performance management, emotional intelligence development and team climate management.

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E-Value
E-Value is an organisational survey tool that gathers data on critical business performance areas and measures results against strategic objectives.
Benefits: Monitor alignment between people, customers, processes and operations easily and in real time.
Organisational Alignment Survey (OAS)
OAS is an internally focused investigation into how closely a company is aligned in 12 key performance areas. Results are benchmarked against 400 'best in class' international companies.
Benefits: Data analysis provides specific, actionable advice on achieving closer alignment.
Employee Retention Survey
Identify the factors that are most influential in an employee's decision to leave your organisation.
Benefits:Results provide a guide to organisational strengths and areas requiring corrective action.
Employee Satisfaction Survey
Understand and measure staff attitudes, opinions, motivation and satisfaction.
Benefits: Check the alignment between management perception and reality of what employees value in an employer.
Organisational Surveys
Measure the cultural climate of your organisation overall.
Benefits: Gain big-picture perspective and detailed insight into areas that may require specific attention.

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Leadership Engagement with Dr Bob Nelson
A web-based, self-paced, 12- month program that makes a business case for recognition and helps managers develop skill and confidence in recognition practices.
Benefits: Increase use of recognition as a management tool and build a values-driven culture that supports strategic objectives.
Persuasive Communicator
A 2-day communication skills training workshop. Persuasive Communicator methodology provides a life-long tool for improved communication in any business situation.
Benefits: Understand nuances of personal communication styles to improve personal delivery, facilitate understanding of others and smooth the business communications process.
Custom Designed
Learning systems custom designed to support each incentive solution.
Benefits: Equips participants with skills and knowledge to achieve personal goals and support strategic objectives.

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Motivate, recognise and reward performance that supports strategic and tactical goals and objectives.

Workforce
Recognition
Acknowledge and reinforce the day-to-day behaviours that align with your organisation's values.
Benefits: Improve staff morale, win employee loyalty and retain skilled staff.
Customer Service
Enable and motivate front-line staff to consistently deliver exceptional customer service.
Benefits: Uphold your brand image, win customer loyalty and improve profitability.
Quality and Productivity
Engage commitment to goals and results-driven performance by defining quality and productivity objectives and rewarding achievement.
Benefits: Improve operational efficiency, boost productivity, reduce costs and consistently deliver to deadline.

Channel
Sales Incentive
Drive sales and win long-term brand loyalty through the channel with ongoing information, motivation and the promise of big rewards.
Benefits: Program design ensures results and return on investment.
Excellence
Benchmark ideal performance across multiple disciplines, business units or franchise outlets. Measure against benchmarks and reward success.
Benefits: Define and support brand standards to achieve market leadership.

Consumer
Loyalty
Open up ongoing, two-way dialogue with customers to understand what they value and desire in a brand experience.
Benefits: Improve market penetration, promote growth and protect your market share.
Sales Promotion
Shift the price / value perception of your product to generate short-term sales and positively alter long-term brand value.
Benefits: Attract first-time customers, broaden brand exposure and encourage brand loyalty.

Custom Designed

Measurement systems designed for the specific requirements and circumstances of a company and / or industry

Retention
Recognise and reward long term commitment to the organisation. Retain valuable skills and knowledge.
Benefits: Reduce costs associated with staff turnover.
Innovation
Tap into the collective thinking of the organisation to find innovative ways to increase revenue, decrease costs and improve productivity.
Benefits: Harness diversity and creativity of staff. Give employees a sense of inclusivity and value to the organisation.
Safety
Instil and reinforce respect and conformance to safety requirements and procedures.
Benefits: Minimise accidents, reduce associated costs, build morale and pride in performance.
Wellness
Promote employee health and wellbeing at home and work.
Benefits: Reduce absenteeism and insurance costs and improve productivity.

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Integrated Rewards Portfolio
Fully integrated selection of awards: Merchandise, travel, experiences, services, AwardsCard™, virtual products, give-aways, recognition and thanks.
Benefits: Widest selection customised by program and participant group.
Catalogue of Awards
Print, online and mobile awards catalogue featuring merchandise, travel, experiences and services, virtual products.
Benefits: Classic rewards featured online and in handsome print edition catalogue.
AwardsOnline
An online software application that allows companies to design and implement their own incentive programs with fulfilment support from AAGroup.
Benefits: Convenient and economical way to run a full-scale incentive in house.
Group Travel
Top end award for exceptional performance. Full tour planning, ticketing and management for any size group, to any destination in the world.
Benefits: All arrangements handled by our in house, accredited travel team for tight quality control.
Eventing

Produced and managed by in house creative teams. Services include invitations, communications, gifts, all arrangements and on-site production management.

Launch Event – An engaging, entertaining and inspiring program launch to grab attention, clearly communicate goals and motivate participation.

Top Event – Grand finale recognising and awarding top program participants.

Benefits: Ensures quality standards consistent with broader program delivery. Minimal client management time required.

Prize Fulfilment
End to end merchandise fulfilment services from procurement to warehousing and home or business delivery.
Benefits: Full supply chain management systems for close tracking and detailed management reporting.
AwardsCard™ Fulfilment
End to end AwardsCard™ fulfilment services including back end systems management, card delivery and call centre support.
Benefits: A safe, cost effective mechanism for cash-based promotions or distributing once off cash gifts to employees.

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Individual services to support client's in house programs or supplement existing capabilities.

Web Design, Graphic Design and Production
A team of graphic designers, copywriters, print and web programming professionals.
Data Capture
Full administrative capabilities to meet large-scale data capture requirements.
Contact Centre
Up to 100 seat capacity staffed with skilled agents.
Sales Promotion and Loyalty Program Support
Procurement, fulfilment and all back-end support.
Software Development
Customised back-end IT system development.
Warehousing and Collateral Distribution
Flexibility and resources to handle all bulk distribution requirements.

 

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