A

AAGroup
Approved abbreviation for the Achievement Awards Group.

AwardsCard®
MasterCard® based card that allows winners to spend points in selected stores. Can be a component in Rewards Portfolio.

B

Behaviour
The actions or reactions of persons under specific circumstances.

Bottom line
The last line on a financial statement that shows whether a profit or loss has been made within a business.

B2B
Business to Business.

B2C
Business to Clients.

C

Channel
A stream in business through which goods and services are acquired by another business, which relies on them to complete their service fulfilment.

Channel Partners
A distributor, manufacturer or re-seller that directly works, partners with another business for business fulfilment.

Contact Centre
The comprehensive call and connection centre for program participants, clients and AwardsCard® service.

Coalition Loyalty
A multi-party system that offers incentives to customer from two or more business.

CPT
Certified Performance Technologist

Engage Central
Our Corporate Blog, a public online brand engagement platform that contains industry and business related content, as well as Product and Service information.

D
E

Excellence
An Incentive product that benchmarks ideal performance across several measurements and then motivates current performance to reach those benchmarks.

Extrinsic Rewards
Rewards that are external to the job, such as; pay, promotion, fringe benefits or tangible awards; or rewards that administrated by someone else.

F
G
H

Human Performance Improvement
Human Performance Improvement is the goal of human performance interventions. Human performance improvement is carried out through human performance technology.

Human Performance Technology (HPT)
Human Performance Technology is the means for achieving the goal (HPI). A systematic process of discovering and analysing human performance improvement gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and nonfinancial results. Can also refer to Human Performance Technologist, which is an individual with in-depth knowledge of Human Performance Technology.

I

Incentive
Objectives or events that are valued, which incite action or effort. Something valued by an individual or group that is offered in exchange for increased performance.

Intrinsic Rewards
Rewards that are part of the job itself, such as; responsibility, challenge and feedback; or rewards that are self-administered.

J
K
L

Loyalty
A product that encourages consumers to stay loyal to a vendor or coalition of vendors.

M
N
O
P

Participant
A registered candidate on one of our campaigns.

Q
R

Recognition
An “after the fact” display of appreciation or acknowledgement of an individual’s or team’s desired behaviour, effort, or business result that supports the organisation goals and values.

Recognition Program
A performance improvement program designed to increase behavioural alignment from an organisational culture perspective.

Rewards
The tangible outcome of an Awards Campaign. The material item, experience or travel that is awarded to the participant.

Rewards Portfolio
The selection of intangible and tangible rewards available on any given campaign (including nominations, travel, merchandise, team building events, etc)

ROI
Return On Investment.

S

Strategy
A plan of action created and utilized to achieve an overall goal.

Sales Promotion
A consumer product that focuses on acquiring consumers through offering purchasing or behaviour incentives.

T
U
V
W

Winner
A participant who has won points through one of our campaigns.

X
Y
Z