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Identify the root cause of performance obstacles by examining your business in depth. Research and analysis leads to the deep insights that produce cost effective, strategically aligned solutions. Improve the performance of your people and your business.
Guided by the visual mapping tool Participlan(tm), structured discussion between consultant and client teams helps define needs, inform decisions and develop workable action plans.
Benefits: Efficient, effective approach to group problem solving.
A thorough, objective and independent assessment of incentive and recognition program investments across the organisation.
Benefits: Holistic perspective allows for quick, corrective action if required. Maximise efficiencies of program spend.
Performance improvement solutions are designed and implemented in a four-phase process: Research and performance analysis, solution design, development, implementation and evaluation.
Benefits: A systematic approach ensures best practice solution and ongoing improvements.
- Customer Experience: A process that includes a 2-day interactive workshop introducing an integrated approach to customer experience management. Output is a strategic plan to optimise the customer experience. Benefits: Executives learn efficient, economical tools to differentiate their brands, improve customer satisfaction, earn loyalty and improve profits.
eValue© is an organisational survey tool that gathers data on critical business performance areas and measures results against strategic objectives.
Benefits: Monitor alignment between people, customers, processes and operations easily and in real time.
- Organisational Alignment Survey (OAS): OAS is an internally focused investigation into how closely a company is aligned in 12 key performance areas. Results are benchmarked against 400 'best in class' international companies.
Benefits: Data analysis provides specific, actionable advice on achieving closer alignment.
- Culture and Climate: Measure the cultural climate of your organisation overall.
Benefits: Gain big-picture perspective and detailed insight into areas that may require specific attention.
- Employee Retention Survey: Identify the factors that are most influential in an employee's decision to leave your organisation.
Benefits: Results provide a guide to organisational strengths and areas requiring corrective action.
- Employee Satisfaction/Engagement Survey: Understand and measure staff attitudes, opinions, motivation and satisfaction.
Benefits: Check the alignment between management perception and reality of what employees value in an employer.
A human resource management approach that considers the strategic interdependence of the tangible and intangible reward factors impacting employee engagement and motivation.
Benefits: Attract, motivate and retain skilled staff.
