Chief Executive Officer
Founded Achievement Awards Group in 1981 as an incentive merchandise business. Has grown the company into a multi-faceted performance improvement organisation with expertise in the human behavioural sciences. Certified Human Performance Technologist. Drives strategy with a keen eye for innovation. Guides new product development. Hands on management.
Leads a multi-disciplined team of sales executives and advises on development of best fit, customised client solutions. Frequently speaks at professional industry conferences. Certified Human Performance Technologist.
Develops operational strategy, oversees efficient delivery and orchestrates synergy between people and processes. Inspires operational teams to innovate and adapt to meet new challenges. Fuels engagement and commitment to first-class client service.
General Manager – Shared Services
Leads Shared Services portfolio including all human resource functions and multiple client contact centre services. Ensures all staff deliver consistent, efficient, first class support to every participant, every day. Maintains high service level standards with care, humour and commitment.
Leads a team of passionate loyalty marketers and analytics experts to deliver sophisticated, creative loyalty solutions. Veteran advertising executive with deep understanding of big brands, consumer psychology and relationship marketing.
Responsible for overall conceptual development of client programs and creative elements: theme, launch production, multimedia communications, premiums, packaging. Delivering creativity, quality and assurance based on a sound understanding of clients’ needs.