People drive business performance. We know what drives people.
Since 1981, we’ve delivered solutions that successfully
engage, motivate and reward people, building their loyalty to
you. Whether for your employees, channel partners or
customers, the different journeys have one, common
destination: better performing business.
Engage the people that matter.
With solutions that get results.
- Employee Solutions
- Channel Solutions
- Customer Solutions
- Reward Solutions
- Strategic Solutions
Engaged employees perform better. We help you perform better at engaging employees.
To get your performance targets ticked, get to what makes your channel partners tick.
Win customers over by doing loyalty right. Not loyalty lite.
Range + relevance = relationships.
That gets results.
For every opportunity, challenge or problem,
we have a solution that works.
Research proves what we intuitively know: there’s a direct correlation between high employee engagement and better business performance. A well-designed engagement strategy transforms your culture, improves morale, aligns your people with your business plan, and gets everyone working together towards the common goal.
What motivates people to put your brand first? By understanding your channel partners, you can design incentive programs that aren’t merely transactional – they’re meaningfully relational, building loyalty with longevity, increasing sales measurably, and getting results sustainably.
A great loyalty program isn’t simply about points and redemptions. It’s deeply researched, custom designed, rigorously implemented, and reliably supported. It connects personally with your customers, shifts their behaviour, increases their retention, and grows long-term brand love.
With almost unlimited reward options, and a choice of redemption methods, all smoothly integrated into your program, you can incentivise people more relevantly, engage them more personally, connect with them more powerfully – and get results more potently.
No matter how big or small your ask, no matter how early or late, we’ll partner and align with you. We’ll research and survey for you. We’ll audit and analyse. We’ll diagnose and design. We’ll advise and guide. And most of all, we’ll solve.
A long record of positive results.
A long roster of happy clients.
Harness the art and science of human and business performance.
We help you change people’s behaviour positively, and profitably. Our approach, insight and expertise make your programs measurably loyalty-improving, meaningfully morale-boosting, and positively performance-enhancing.
We know what makes people tick. Informed by established and cutting-edge social science, we’ve developed a deep understanding of what engages and how to motivate.
Data is information, and its analysis is illumination. We use it to guide, test, iterate, diagnose, react and predict. All to optimise your program’s success, constantly.
From SaaS platforms to incentives and awards apps, from payments systems to points engines, we build digital solutions that are future-ready and innovation-able.
We’re a one-stop, end-to-end agency, offering comprehensive, customised solution design and delivery, as well as specialist strategic services.
We measure programs’ success against quantifiable goals. Positive results are great. Spectacular results are better. Like you, we always prefer the latter.
We’ve worked hard to build an almost 50-year record of success, with long-standing clients and global brands, on over 1000 programs, reaching millions of people. We’re ISO-certified, globally-accredited, internationally-awarded.
We call our process the Performance System.
Because it performs, systematically.
We collaborate closely with you according to a proven method. Both linear and circular, it’s about both process and progress, designed to ensure that your program keeps performing optimally.
We research your business environment and objectives. We analyse where you are, where you want to be, and identify performance gaps.
We design and develop a detailed solution. The program includes all communication, measurement metrics, feedback loops and learning mechanisms.
We launch and manage the entire program, supporting each phase, ensuring regular measurement and assessment in all areas.
With deep data and regular feedback, we’re able to constantly assess, learn and iterate, adjusting the program to optimise performance.
Professionals
International
Winner, Pinnacle Award
for Best Practice.
Winner, Best-In-house
Recognition & Rewards
Program.
Shortlisted in: Innovation &
Technology, Dealer/Distributor
Incentives, Social Responsibility
Best Loyalty CSI or Environmental Initiative.
Winner, Top Technical Innovation
Broad experience across industries. Deep expertise in what works. A long history of happy clients.
We’ve designed and delivered successful programs for global brands, local corporates and government institutions in almost every industry, from banking and finance to hospitality and healthcare, from automotive and transport to energy and mining, from manufacturing and retail to communication and consumer electronics. We’re proud of our relationships, and prouder of the results.
Case studies:
Solutions that worked.
Articles
View all articles & resources
3 Things to know about the post-COVID-19 customer and the new loyalty program landscape
5 Ways to avoid conflict in your sales channel.
7 Ways to maintain ‘high performance organisational culture’ even during a pandemic
